Privacy Policy

Gone with the Junk collects only what we need to run your trash service.

What we collect

Your name, service address, phone number, email, billing details (handled by our payment company, Stripe: you enter your card or bank details on Stripe's secure page and Stripe keeps them; we never see or store your full card or bank account number, only the last 4 digits), pickup notes, and where you heard about us. On pickup day our truck records GPS location and photos or video at the curb, which we use as proof of service and to resolve missed-pickup questions.

How we use it

To provide pickups, send service texts and emails, bill you, answer questions, and improve our routes. We don't sell your information.

Who we share it with

Only the service providers that run our business: our website host (Wix), our customer database provider (Supabase), our payment company (Stripe, see Stripe's privacy policy), and text-message and email providers, each using it only to provide their service to us. We may also share information when the law requires it.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

How long we keep it

Account records while you're a customer and as long as required for tax and business records afterward. Routine truck video is kept about 30 days; stop photos and records of a skip or dispute are kept longer.

Your choices

Ask us to see, correct or delete your information by calling or texting 430-213-JUNK (5865) or emailing help@gonewiththejunk.com. Reply STOP to any text to stop texts.