Cancellation & Refunds

Cancelling

Cancel anytime by calling, texting or emailing us. We pick up the tote after your last service.

Monthly plan

Service runs to the end of the month in progress, which is not refunded. Nothing further is charged after you cancel.

6-month prepay

Every full paid month that hasn't started is refunded ($30 per month, or $22.79 for a second tote). The month in progress is not refunded. Free months (the 6th month, and a new prepay customer's free first month) are never refunded, so cancelling during one refunds $0.

Missed pickups and holds

A missed pickup that was our fault is credited as a free week (your paid-through date moves out). Vacation holds of up to 4 weeks move your paid-through date out by the hold length.

How refunds are paid

Back to the card or bank account you paid with.

Questions: 430-213-JUNK (5865) ((430) 213-5865) or help@gonewiththejunk.com.