Terms & Service Agreement

This is our Service Agreement for weekly trash pickup, between Gone with the Junk ("we", "us") and you. Signing up online and checking the "I agree" box counts the same as signing it. See also our Cancellation & Refunds, Privacy Policy and Text Message Terms.

1. Service

Weekly curbside pickup of household trash from the tote(s) we provide, on your road's pickup day. Month to month; no long-term contract.

2. Price and payment

$30 a month for the first tote. Every 6th month is free when the 5 months before it were paid on time (autopay, or paid by the due date); a late payment restarts the count, and free months don't count as payments. Or prepay 6 months for $150 (the 6th is free); a new prepay customer also gets their first month free. Second tote $22.79 a month, same 6th-month-free deal, or $113.95 for 6 months. Extras (extra bags $3 each) are added to your next payment. Prices are before sales tax, which is added when required.

You pay ahead; service runs through your paid-through date. Reminder texts go out 14 days, 3 days and 1 day before it. If the paid-through date passes unpaid, pickup stops until you pay, then restarts on the next route day. Autopay customers never lapse.

3. Price changes

We give at least 30 days' notice by text or email. Months you already prepaid keep the old price.

4. Cancelling and refunds

Cancel any time by text, call or email. Service runs to the end of the month in progress. Monthly customers owe nothing more after cancelling. On a prepay, every full paid month not yet started is refunded ($30, or $22.79 for a second tote). Free months (the 6th month, and a new prepay customer's free first month) are never refunded, so cancelling during one refunds nothing. We pick up the tote after the last service.

5. Our guarantee

If the tote was out on time and we missed it, text your address or call within 24 hours. We come back the same or next route day, and you receive a 100% credit for that week's pickup (your paid-through date moves out 7 days). We check our pickup log and camera before crediting.

6. Setting out the tote

At the road by 6 AM on pickup day (the night before is fine), wheels and handle toward your house (front of the tote facing the street), lid closed, within 3 ft of the road edge and 3 ft clear of mailboxes, cars, poles and other totes. If we can't reach it safely, we may skip it and text you the reason with a photo.

7. What we take

Household trash that fits in the tote with the lid closed, up to 100 lb of trash (about 136 lb with the tote). A tote too heavy to lift safely may be skipped. Bags beside the tote are $3 each. Household rechargeable batteries and car batteries are included in the service (see 8). Anything sticking out of an overfilled tote may be left.

8. What we don't take in the tote

Yard waste of any kind (leaves, grass, brush, limbs); scrap metal; fluorescent bulbs or tubes; paint, chemicals, oil, propane or other hazardous items; ashes of any kind, even cold ones; batteries inside the tote. Batteries: put them in a clear bag and set it on top of the lid. Car batteries: upright beside the tote. A tote with banned items is skipped, and we text you why. Bulky items and junk: ask us for a junk removal price.

9. The tote

The tote stays our property and goes with the service, not the house. Worn-out totes are replaced free. A tote lost or damaged by the customer (fire, ashes, vehicle) may be replaced for a fee. Report a broken lid, wheel or bar by text with a photo; we fix or swap it on the next route day.

10. Weather and holidays

If about 1 inch of rain or more is expected during the workday, or on a listed holiday, pickup moves to the next service day and we text you.

11. Vacation hold

Up to 4 weeks at a time; your paid-through date moves out by the length of the hold.

12. Texts

You agree to service texts (pickup reminders, missed-you notices with a photo, schedule changes, billing reminders). You can turn any type off, and reply STOP at any time. Message and data rates may apply. See Text Message Terms.

13. Access and property

You give us permission to drive to and service the tote at the roadside. Tell us about gates, dogs or anything we should know. We are not responsible for damage caused by an item placed where we must reach the tote, or for ruts in unpaved shoulders in wet weather. Report any damage you think we caused within 3 days; we review the camera footage and answer within 3 business days.

14. Switching to us

Cancel your old service yourself and leave their tote for them to collect.

15. Your information

We never sell or share your information for marketing. Card and bank details stay with our payment company, Stripe; we never see or store your full card or bank account number (we keep only the last 4 digits). See our Privacy Policy.

Contact

Call or text 430-213-JUNK (5865) ((430) 213-5865) or email help@gonewiththejunk.com.